Many business organizations continue to face issues due to outdated CRM software. Organizations would here want to invest in one software solution and then want to keep it no matter how costly it is. When you buy it the organization would work without any problem enhancing your team performance and productivity. And like anything to do with technology however a software can turn out to be an outdated and archaic over time. Not only outdated software would help in slowing thing down but would also lead to harm to the reputation of the organization. Given here are the 5 important things you need to look which in turn would be indicating it’s time for you to find a new software solution.
Your Software is too complicated for other to use: More and more features do not mean it’s good or better. In fact the more complicated the tool seems to be the more and more training your employees here would need. This would here mean that the lost time and the lost productivity hours. The Software needs to be something above all mentioned above, and in case you need hours of instruction of how you actually need to use it then it’s going to be too heavy for you.
Sales team not using CRM on the road: The provision of mobile CRM should be the top priority for the organizations that have been using CRM from a longer period of time. When it comes to the sales and service professionals in particular the benefits of accessing the client’s information anytime anywhere on a device are obvious. Sales and service teams of a specific business organization can see in productivity utilizing the CRM accessing and updating customer and prospect intelligence for the go.
You want your work to be on the cloud: There are three major reasons as to why you need to continue using installed project management software solutions: if you have a security concern, having a network connectivity issue, or an outdated software, having a highly customized system. Most team have founded that the quick communication, seamless integration and easy implementation make cloud based software worth it.
Inaccessible Information: If you wanted to know the email addresses that you sent an email blast last month, how long would it actually take for you to find out specific information. If you have asked the employees how many calls they have made today or how long would it take for them to tabulate the entire information. For organizations that rely on the content management systems and spreadsheets that have to be constantly updated and reconciled manually then it would take a really long time for them to wait. The pace of your business is faster than ever before which would here mean that the employees of a specific business organization would require an immediate access to the required data. So why not take an advantage of it.
Sharp Learning Curve: One of the major advantages to a new software solution is that it has been designed to be easily implemented and used. This would here mean that it would be simpler and faster to deploy. Older and obsolete software would here require to be clunky and complicated enough making it challenging enough to train the new staff who has joined the team. The result here is that it’s a waste of time and resources that could be spent on other especially in terms of business development and the customer service.
So have you outgrown your CRM software solution for your business organization? What were the tell-tales signs? Then leave your answers in the comments box below.
Abhishek Jain has over 10 years of experience in Customer Relationship Management software solution for small business. His main mission is to reveal the innovative ideas of using Dynamics CRM and bringing the application to more businesses and organizations around the world.